PRIVACY POLICY

The Watercress Company considers the privacy and security of your personal data of paramount importance. This Privacy Policy sets out how we use and protect any personal information we obtain from you whilst you make use of our website.

We may periodically change this Privacy Policy by updating this page so please check for any changes when you revisit our website. This Privacy Policy is effective from April 2020.

What personal information do we collect?

We ask for your personal information when you make a purchase, register for our email stock updates or use our contact form. Depending on which of these services you use, we may collect:

  1. Your name, postal address, e-mail address and telephone number - we may collect these details even if you do not complete your purchase. If you do make a purchase we will also collect details of any goods that you ordered and any details we need to deliver the goods to you.

  2. Details of your visit to the website and the pages that you access, even if you do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in so that we can improve our website and tailor our services to you.

We do not collect any credit card or payment details – we use the secure payment gateway Fidelitypayment and all of your payment information is recorded and collected by them. You can view their privacy policy and their terms and conditions here.

What we do with the personal information we collect?

When you buy from us we use the details you provide to process your order, collect payment and to arrange delivery. We may use your details to analyse how our website is used and to improve your experience when you visit our website. We may use your details to keep you informed about our services and from time to time to ask if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish to.

Who do we share it with?

We do not share your personal details with anyone other than our payment gateway provider, Fidelitypayment.

Keeping You Informed

We may from time to time contact you by email, telephone or post about our products, including any special offers or promotions that we think you might be interested in. If you don't want to be contacted by post or telephone you can email us at removeme@watercress.co.uk or write to us at:

TWC
Waddock Cross
Dorchester
DT2 8QY

Alternatively you can click the unsubscribe link that appears at the bottom of each email we send.

Cookies

Cookies are NOT programs, they are simple ’text files’ which you can read using the Notebook program on your own PC. Most websites you visit will download a cookie on to your PC. The next time you visit that site it will check to see if there is a cookie and that way can tell that you’ve visited the site before.

The Watercress Company makes use of cookies for two reasons:

  1. To save your shopping basket details so that if you select some items and then close the page and come back to it later you can still see what you put in your basket.

  2. To anonymously track the pages you visit on our website so that we can see which pages are popular and which pages are not. That way we can make sure we deliver the most relevant content, information and products.

SOCIAL MEDIA COMPETITION TERMS & CONDITIONS

 1.1 The promoter is The Watercress Company (UK Company 2082350 ) whose registered office is at 

Maen,

Culliford Road,

Dorchester,

Dorset,

DT1 1QQ

1.2 This competition is brought to you by The Watercress Company Ltd (“The Watercress Company and Love Watercress”).

 

1.3 This Competition will run for the “Competition Period” which is stated on the social media Competition post.

 

1.4 By entering this Competition, you are deemed to have accepted these terms and conditions (“T&Cs”). The details of the Competition form part of these T&Cs. You should print and retain a copy of these T&Cs for reference. Any breach of these T&Cs may result in a prize being forfeited at The Watercress Company’s sole discretion.

 

1.5 The competition is open to residents of the United Kingdom aged 18 years or over except employees of The Watercress Company and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

 

1.6 Entrants must meet the following requirements (the “Eligibility Criteria”): reside in the United Kingdom (excluding Northern Ireland), be at least 18 years of age or older and have access to the internet.

 

HOW TO ENTER

2.1 Every person who meets the Eligibility Criteria (“Entrant”) shall be entitled during the Competition Period to enter the Competition.

 

2.2 Entrants may enter the competition by liking the Love Watercress or The Watercress Company social media post, following the relevant collaborators and tagging other accounts during the Competition period unless otherwise stated on the Competition post.

 

2.3 The Competition must be entered in each Entrant’s own name; it may not be entered on behalf of anyone else. No bulk, software-generated, automatic or third-party entries shall be accepted. If a false name is used, that Entry will be disqualified.

 

2.4 Multiple entries accepted, unless otherwise mentioned on the social media post. In this case, each Entrant is limited to one Entry. If more than one Entry per Entrant is received, or if any Entrant attempts to submit more than one Entry by using the same, multiple or different names or social media accounts, all such Entries may be deemed void and that Entrant may be disqualified from the Competition.

 

2.5 Only Entries that have been completed correctly and in full will be entered into the Competition. The Watercress Company does not accept any responsibility for late, lost, delayed or damaged Entries and cannot be held responsible for any inability to submit entries as a result of computer service, systems and/or server failure, error, interruption, defect or delay or any other technical malfunction.

 

WINNER SELECTION

 The Winner will be chosen by means of randomised selection from all valid Entries.

Winners will be chosen at random by an independent adjudicator.

 

THE PRIZE 

The prize is as follows: One box of watercress.

 

CONTACTING THE WINNER

5.1 The Watercress Company will make reasonable efforts to notify the Winner of the Prize on the social media post in which the Competition has taken place. The winner will be notified shortly after the competition has ended.

5.2 If the Winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the Winner and pick a replacement winner.

  • The Winner will be asked to provide a UK postal address for the voucher or box of Watercress to be sent to.

 

LIMITATIONS OF LIABILITY 

6.1 The Watercress Company reserves the right to withdraw, change or cancel the Competition at any time. The Watercress Company’s decision in all matters will be final, and no correspondence will be entered into.

 

6.2 The Prize must be taken as stated and unless otherwise specified cannot be deferred. There will be no cash or other alternative offered. Once a Prize has been allocated it cannot be transferred and must not be sold on.

 

6.3 The Watercress Company, including its officers, directors, employees, shareholders or agents, excludes all liability for any losses and/or damages of whatever nature and howsoever arising in relation to these T&Cs, this Competition and/or the Prize, to the fullest extent permitted by applicable laws.

 

6.4 In consideration of being awarded the Prize, if you are the Winner, you may be required by The Watercress Company to take part in publicity related to the subject of the Competition. Such publicity may include, without limitation, use of the Winner’s name, photographs (which the Winner will provide on request) and statements made by the Winner concerning the Competition and/or the Prize.

 

6.5 The information you provide will only be used for the purpose of The Watercress Company social media competition. The data will not be shared with third parties.

 

6.6 This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook/Instagram/Twitter, and Facebook/Instagram/Twitter shall not be liable for any losses whatsoever arising from this Competition and/or the Prize. You are providing your information to The Watercress Company and not to Facebook/Instagram/Twitter.

 

6.7 For The Watercress Company privacy policy, please see above.

 

6.8 These terms and conditions are subject to the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.